Estimated reading time: 6 minutes
Has anybody heard of something called ChatGPT?
Just kidding. The whole world has. Amazon sellers and LinkedIn users can’t seem to get enough of it. For multiple reasons, I haven’t joined the mix of conversations about it to join the fun.
We have been busy. I’m talking about 15-hour days, 7 days a week busy. What we have been in the lab working on is, at minimum, ten times more robust than any other software solution we have brought to this industry.
Considering the TLC our existing models regularly require, catching more than a few hours of sleep each night has been an accomplishment.
Another factor is something you’ve seen me write about in the past if you read my posts – I don’t bring sand to the beach. The industry is filled with many bright individuals who went to town on ChatGPT. Why would I write to add more noise to an already flooded space?
Current State of AI in E-commerce
The smoke has cleared, and we’ve all enjoyed reading the same 7-10 plagiarized methods 50+ times that a few people initially discovered.
• GPT-4 is being released on Monday
• We have moved on to the testing and fine-tuning phases of what we’ve built
• The ChatGPT frenzy has calmed to a certain extent
I’m Entering the Arena
You will not ever read anything “typical” that I’ve written. I “share” to contribute to the space, not to campaign for likes and gold stars. Only original concepts, ideas, methods, etc., could be of actual value.
AI & Machine Learning Experts
I know an influx of Large Language Models emerged when OpenAI released ChatGPT. I do my best to carry myself with humility. However, it must be stated: The vast majority of what I have seen people do with technology is child’s play.
Before deeming me arrogant, I urge you to remember that this is the type of shit we have been working on and with for years. If we didn’t have a high level of understanding of prompt engineering and communicating with AI models, we would have a severe problem.
I’m just getting back into the swing of things, but I’ll be coming heavy in the coming days and weeks. Somebody asked me to write them a prompt that they could use to provide them with a thorough Plan of Action for suspended accounts yesterday.
ChatGPT will reinstate more sellers in 2023 than all these companies who rob everybody when writing POAs combined.
ChatGPT Prompt: Amazon Seller Plan of Action
The prompt below will provide a strong base for your Plan of Action for whatever reason the account is suspended. Be sure to replace the text in brackets with the reason for the suspension. Would I advise letting it rip, copying & pasting, and submitting it? An account suspension is severe, and a significant amount of money is often on the line. If a human touch can enhance it, I highly recommend doing anything within your power to make it the best POA possible. That being said, most of the results I’ve received when testing this prompt cover all that is needed to be reinstated.
You are an Amazon compliance expert. An Amazon seller account has been suspended {REASON FOR SUSPENSION}. Amazon’s ‘Seller Performance’ team requires a ‘Plan of Action’ to obtain reinstatement of the account. The Plan of Action must include taking accountability for the violation that caused the suspension, and the Investigator who reads it must be sure the same problem will never happen again. Use the structure below and write a convincing and concise Plan of Action to reinstate this account.
Plan of Action Structure:
{1. Introduction taking responsibility and expressing remorse
2. Give a brief overview of the rest, emphasizing the ‘root cause,’ ‘corrective actions,’ and ‘preventative measures.’ 3. ‘Root Cause’: Describe in detail a realistic and feasible error or malfunction that occurred to cause the violation that led to the suspension. Be sure to take ownership of it. 4. ‘Corrective Actions’: Describe in detail what actions a responsible, detailed oriented business would take to rectify the violation that caused the suspension. 5. ‘Preventative Measures’: Describe in detail what actions a responsible, detailed oriented business would implement to ensure that it is close to impossible for the root cause to happen again. Write the actions taken in the past tense to be sure Seller Performance understands the actions have already been taken. 6. Finish with one paragraph summarizing the most crucial parts of the Plan of Action. Be sure to add how much you value the privilege of selling on Amazon and how your company’s priority is always to provide the best buying experiences possible.}
!Additional Instructions: Utilize written paragraphs and bullet points for the ‘Corrective Actions’ and ‘Preventative Measures’ sections.
POA Written by ChatGPT
“Dear Amazon Seller Performance Team,
We would like to express our deep remorse for the violation that caused the suspension of our Amazon seller account. We take full responsibility for our actions, and we understand that our mistake has caused inconvenience for both Amazon and its customers. Please accept our sincerest apologies for our error and its negative impact.
This Plan of Action is designed to explain the root cause of our violation, the corrective
actions we have taken to rectify the issue, and the preventative measures we have
implemented to ensure that such a violation does not happen again.
Root Cause
The cause of the violation that led to the suspension of our Amazon seller account was a miscommunication within our team that resulted in the creation of a product variation listing that did not accurately represent the products we were selling. We take full responsibility for this error and assure you that we have put in place measures to prevent such miscommunication from occurring in the future.
Corrective Actions
- We have reviewed all our product listings and removed any product variation listings that did not accurately represent the products we were selling.
- We have updated our product listing creation process to ensure that all listings accurately represent the products we are selling.
- We have provided additional training to our team members on creating accurate product listings to prevent similar mistakes from happening in the future.
Preventative Measures
We have taken the following preventative measures to ensure that it is close to impossible for the root cause to happen again:
- We have implemented a new product listing review process that involves multiple team members reviewing and approving each product listing before it is uploaded to Amazon.
- We have created a checklist that must be completed before any product listing can be uploaded to Amazon, ensuring that all relevant information is included in the listing and that it accurately represents the product.
- We have designated a team member as a product listing specialist who will oversee the creation and review process of all product listings.
We value the privilege of selling on Amazon and are committed to providing the best buying experiences possible for Amazon’s customers. We understand the importance of adhering to Amazon’s policies and guidelines, and we will do everything in our power to prevent such violations from occurring in the future.
Thank you for your understanding and your consideration of our Plan of Action. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
[Your Name]”
